Refund Policy

This Refund Policy applies to website design, development, mobile app, ecommerce, digital marketing and AI automation services provided by MaxAi Technologies LLP ("MaxAi Technologies", "we", "us"). Because our work is custom, time-based service — not a stock product — refunds are handled differently at each stage of a project. The specific payment schedule and refund terms for your project are also set out in your signed proposal or contract, which takes precedence over this general policy.

Deposits

Projects typically begin with an upfront deposit that reserves time on our team's schedule and covers initial discovery and planning work. Once work has started, deposits are non-refundable, as they cover time and resources already committed to your project.

Milestone Payments

For larger engagements billed in milestones, each payment covers the work completed up to that milestone. Once a milestone has been delivered and approved, payment for that milestone is non-refundable. If you choose to end a project partway through, you remain responsible for payment of work already completed, and any amount paid in advance beyond that work will be refunded.

Cancellations Before Work Begins

If you cancel a project before any work has started (no discovery calls, design, or development completed), we will refund your deposit in full, less any payment processing fees already incurred.

Monthly Retainers & Maintenance Plans

Maintenance, marketing and support retainers are billed in advance for the upcoming period. You may cancel future billing at any time; the current paid period is non-refundable but will continue to be honoured through its end date.

Third-Party Costs

Costs paid on your behalf to third parties — domain registration, hosting, premium plugins/themes, stock assets, or ad spend — are non-refundable once purchased, as these are governed by the relevant third party's own terms.

Requesting a Refund

To request a refund, email info@maxaitechnologies.com with your project details and the reason for your request. We aim to respond within two business days and will assess each request individually based on work completed.

Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be reflected by an updated "last updated" date at the top of this page.

Contact Us

Questions about this policy can be sent to info@maxaitechnologies.com.